Frequently Asked Questions

Everything you need to know about shopping with Zilla Trading Company.

How do you ensure the freshness of your food products?

At Zilla Trading Company, we prioritize quality through climate-controlled storage and rapid inventory turnover. All products are inspected for freshness and have clear 'best by' dates before being shipped to your door.

What is your shipping policy for perishable items?

We use insulated packaging and gel ice packs for temperature-sensitive goods. To ensure maximum freshness, orders containing perishables are typically shipped via expedited services and are only dispatched Monday through Wednesday.

Do you offer international shipping?

Currently, we ship to all 50 states within the U.S. Due to food safety regulations and customs restrictions, we do not offer international shipping at this time.

What should I do if my order arrives damaged?

If your items arrive damaged or if there is a quality concern, please contact our support team within 48 hours of delivery. Please include your order number and photos of the damage so we can issue a replacement or refund immediately.

Can I return food items?

Due to health and safety regulations, we cannot accept returns on food products. However, your satisfaction is our priority; if you are unhappy with your purchase, please reach out so we can make it right.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.